1. Overview and requirements

Now you can integrate GoToAssist and XenMobile to provide remote support to end users when they run into any matter in relation to the XenMobile .In order to use the remote support features with GoToAssist XenMobile Worx Home app, you must configure AppController with information obtained from the GoToAssist Web console. Specifically, you must configure GoToAssist and obtain the following information that you enter in the AppController Management Console:

GTA integration Email email key
GTA cat Token (You will get this token of the GTA team once when you register for an account.)
phone number for telephone support (this is the phone number for support so that whenever users run into any questions they can call this number for support)
e-mail address where you wish to receive support emails. (This is the email address medium where you will receive emails as soon as the request of the end user help / support)

2. Configuration AppController.

Log into the portal AppController ControlPoint and go to the Settings tab.
Select GoToAssist in the left pane.

Click edit and provide the information below, click save.

Support email

telephone support

GoToAssist chat

GoToAssist ticket

3. How to request support from WorxHome

Download and install WorxHome on your mobile device.
Configure your mobile device using MDM / NetScaler gateway URL.
Enter your user name and password.
For support options please click on "<” or “>" symbol.

Then click on the icon in the chat WorxHome screen below for GoToAssist chat.

Enter an email address that will be used for the cat.

using the medium identification information connect to Goto Assist using a web browser and go to Remote Support> Support Center.

Supported requests you can see the requests for assistance from users WorxHome. Select the user and click assign to start the chat support.
Click to join chat start chatting with the user.
Type your questions or suggestions in the chat window.