There have been many rumors about the disappearance of EdgeSight. After reading this article, it will be very clear that EdgeSight is not dead - (. 38:26 min in the Keynote video) in fact it is more alive than ever, as we have demonstrated in the Citrix Synergy 2013 Keynote. MarkT and BradP discussed EdgeSight Director and Director and how we use as our unified console in XenDesktop 7, allowing the Citrix application and desktop administrators with the ability to monitor comprehensively their XenDesktop environment 7. This article will break down this proposal value and explain exactly what that means; in addition, I will explain some monitoring options for XenApp and XenDesktop 5.x 6.x
XenDesktop 7 Director - RTE
Desktop Director (as it is known in XenDesktop 5) is a Web tool in real time, used primarily for the Help Desk or level 1 agent call center. It is an innovative easy way to quickly search and view details at the session of a user who calls support to report a problem. In XenDesktop 7 Director develops on this role. The new troubleshooting dashboard provides healthcare monitoring in real time of your 7 XenDesktop site. Using Dashboard Troubleshooting , administrators are now able to see on a minute scale per minute if failures occurred, giving a true picture of the end-user experience for your customers .
Filters see - drilling down into the details of the session is the key to being able to solve problems quickly. In the troubleshooting dashboard, administrators are able to click on the number of failure or sessions and are immediately taken to the view filters. In this view of the table, it is easy to see exactly who was hit by failures, which machines are affected, the reason for failure, the time of failure, much more details. Global actions can be performed from this page for fast food problems
Trends see -. As the dashboard shows the last 60 minutes, it is useful to be able to see what has been practiced in the last 24 hours or perhaps during the last week. In the dashboard, administrators can click on "View historical trends and is taken in view of trends, in the context, from the dashboard. The data configuration log provides reasons and responsibility regarding the changes that were made on the site. for example, it may be that these changes were the cause of user login failures
See Help Desk -. This enhancement provides access to new aid in an action for Desk (page Activity Manager) and user details updated view that provides additional troubleshooting capabilities and help customers increase first resolution call
XenDesktop 7 EdgeSight. - advanced analysis
EdgeSight evolving from a standalone product in an integrated solution expand the value proposition of existing products such as the director. Instead of focusing on product silos, this new approach allows Citrix to provide a more complete and holistic experience. Provide follow through Citrix lens is very important to ensure end users satisfied with the level of insurance service of the Agreement.
In XenDesktop 7 EdgeSight provides two key features performance management and network analysis .
Performance Management provides for the continuation and evolution of historical reports. With the historical data retention compared to the real-time evaluation, administrators are able to create trend reports. These reports allow the capacity and health trends. Questions such as the following can be resolved using Trends:
- What was the charge on my application servers reported in the last month compared to the previous month
- What is the effect of the number of users connected to the logon time for these users?
- Have I had recording errors of every Monday machine? What was past health trend?
- How many advanced sessions in the last month, year, quarter over quarter?
As part of the performance management functionality, customers have the ability to compare a range of dates for a previous baseline on the basis of this customer environment. This auto-baselining feature is essential to understand what is "normal" or when the "normal" trends occur (ie increase the use of the session each quarter end, people are rushing to close the quarter) .
Leverage NetScaler HDX Insight, EdgeSight network analysis function provides much needed network visibility to the Citrix administrator. As customers become more mobile, it is the network that is mainly responsible for the poor performance of the session. How Citrix administrator proves that he is not a "Citrix problem"? With EdgeSight network analysis, Citrix administrators are able to diagnose whether the problem is due to high latency or low bandwidth connection for XenDesktop 7 user. More importantly, understand if this is a widespread problem that affects many users, or if it is isolated to a user helps to understand the impact. Prove that the culprit is the network and not because of a "Citrix problem" inspires confidence in Citrix solution. Citrix administrators are now able to quickly climb the problem with their network administrators showing exactly what the network problem is.
publishing license
Desktop Director 2.x is included in all editions of XenDesktop 5 and provide help desk capabilities to XenDesktop 5 and XenApp 6.5. EdgeSight Advanced is included with XenApp Platinum and Platinum XenDesktop.
With XenDesktop 7, Director, assessment and real-time troubleshooting tool is included in all editions of XenDesktop 7. New features in EdgeSight are included in both XenApp and XenDesktop Platinum editions but rights these characteristics are based on XenDesktop platform 7. the environment must be XenDesktop 7 to take advantage of new features director and EdgeSight.
EdgeSight network analysis also requires Edition NetScaler Enterprise and Platinum. With NetScaler Enterprise, real-time data for the last 60 minutes is expected. NetScaler Platinum Edition has an unlimited data retention. In short,
- All events: Manager - Real-time monitoring and basic troubleshooting (up to 7 days of data)
- XD7 Platinum performance management function EdgeSight - # 1 + includes historical monitoring (up to a full year of data via SQL tracking database)
- XD7 Platinum + NetScaler Enterprise: EdgeSight performance management and network analysis - # 2 includes over 60 minutes. data network
- XD7 NetScaler Platinum + Platinum performance management EdgeSight and network analysis - includes # 2 as well as unlimited network data
followed earlier versions of XenApp and XenDesktop
customers have several options when choosing a monitoring solution for their Citrix delivered applications and virtual offices.
- Citrix EdgeSight 5.4 Advanced
- NetScaler HDX Insight
- Citrix Ready surveillance partners
Citrix will continue to support and maintain Citrix EdgeSight 5.4 as shown in the lifecycle matrix. In addition, customers may want to use HDX NetScaler Insight visibility of ICA packets. This requires deployment of a NetScaler in the network path to achieve visibility of the CIA and the versions of Receiver for Windows and Mac to be released in the period XenDesktop 7 (Android and iOS are not yet supported).
customers can also use XenDesktop 7 Director EdgeSight to monitor and lower versions VDA but the delivery controller must be currently running XenDesktop 7. Because of new instruments in the XD 7 VDA ago have limited data available for ADV lower versioned (XD 5.6 and below). Metrics that will not be collected for ADV versioned below are the logon duration settings, login troubleshooting information, and certain categories of failure of the machine and connection.
Check out these additional resources!
whitepapers:
Manager Overview and EdgeSight for XenDesktop 7
followed by XenDesktop 7 with the director and EdgeSight take to the next level
Citrix TV:
HDX preview: NetScaler & XenDesktop better Together
Excalibur: best practices for XenDesktop operations leveraging Citrix Manager and EdgeSight matrix
XenDesktop 7 functionality:
https://www.citrix.com/go/products/xendesktop/feature-matrix
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