Why service provisioning platforms such as Cloud Portal Services Manager
must should be reflected in a recent survey by the Citrix Service provider Center of Excellence out, we asked operators that cross-tenant provisioning tools they used. For those who answered "no", we followed to understand why up
, the most common reactions along the lines of the following were the answers to this particular question only varied but :.
- I built my own
- customers do not ask for it, but all my clients are
- different
- too expensive
- We have a high touch services approach
- No need or is too small to have it
Are these legitimate reasons to go alone? Or are these myths and misconceptions, to be able to put that a better understanding of multi-tenant provisioning attributes rest
Let's take a closer look at the Citrix solution for service providers provisioning - cloud portal services Manager (CPSM.) - and see where it value for any business that can add to any of these places, is
I built my own
I am sure that those who tried have, create your own multi-tenant provisioning system can attest to how difficult this can be. To actually achieved when your core business is quite something else is pretty impressive. I take my hat off to you, since this is not an easy task. I've seen companies spend millions convicted only on this to fail
is my concern with this approach here. You need to keep this solution now. Develop products, new products are available. Keeping up with this demand can be difficult and takes away from your focus - services to your customers. And then you have the time to consider where the provision, maintenance and troubleshooting fails. How are you? Spend time on the error in the provisioning system fixing or configure that the change manually?
Is management able to cater to your customer delegated from? Or take still helpdesk calls from each customer when they need to make changes?
With CloudPortal Services Manager, we take away the pain of maintaining complex internal systems, so you can concentrate on investment customers and grow your business.
You can also manage your customers to delegate the customers themselves and at the same time keep control of services that your customers can download a administer seen thus reduce your helpdesk overhead and therefore your technicians to focus on tasks to grow your business.
customers do not ask
Now, put yourself in your customer's shoes for a minute. Sign up for some services, and the only options that you know that you are the ones who either openly offered, or those that you have been specifically told. Unless you know that other options are available, you are likely to ask. Stakeholders It is really that of the service you have requested is to offer come with the features.
. For users who step up and ask for a new service, it is time consuming and painful book need to log helpdesk call for the simple task of a new user or the assignment of a new service to a user Often this can take hours, if not days are brought into position. Would not it be easier to delegate simple tasks to the customers themselves? Do you think that this would be something where they would be interested if you should offer it?
a world where the simple adds / changes by the customer, and where your helpdesk to be done calls are trimmed to real problems. CloudPortal Services Manager makes this a reality.
But all my clients are different
And rightly so. Each customer has its own specific requirements, whether to use the services from the fields, or the way in which these services are configured, there are similarities, what they need. You want to be able to add and remove users in their free time, change the services to their users access might create a new SharePoint site or add a different e-mail domain.
was CloudPortal Services Manager created to give you the flexibility possible, so that each customer, or each user can be configured with the service unique, and consume the configuration of these services.
to investigate with Cloud Portal Services Manager, you can concentrate on the more complex tasks, or focus on other potential deals than the mundane activities repeating was worried.
We have a high-touch services approach
This tends to be run as many service providers. All your clients have different needs and you do your best to each of them to meet. High Touch and many services also means more complexity. This makes the centralization and automation is even more important.
With CloudPortal Services Manager to delegate from the customer the customer user and service management, your customers allows greater flexibility and still leaves you control the. You will have the satisfaction of knowing that all configuration will be consistent and complete.
If you save the time on every touch, and you are "high touch" then CloudPortal Services Manager is "considerable savings", may take more time and resources means to grow your business outputted focus, instead of keeping them.
No need or is too small to have it
In the past 15 years or so, I have realized that a provisioning platform multi-tenant as CloudPortal Services Manager almost every organization can be useful, even the smaller single tenant (or corporate) environments.
Take, for example, a small, 20-30 employees company whose specialty is computer services. They could all outsourcing their IT needs, or they could an IT person deal better control over their network configuration to have, implementation services and resolve problems. This person must be a jack of all trades (which unfortunately is difficult to do and do well with the ever-changing goalposts on technology these days). This person is also likely to be deadlocked requests for assistance, the need to continuously patching and software upgrade and sometimes even the IT help desk to be as password reset requests for simple things.
What if that person should leave, and a new IT technician had to replace them? This new technician would have the way to learn and understand where things are configured in the past. You could their own preference or style on configuration. Soon enough, without consistency, the management of this environment may become more difficult
What if could be the management of personnel and services for department heads or delegated to the helpdesk, where changes can through a single Web made be based portal?
in CloudPortal Services Manager, Active Directory and service environments are configured in a consistent manner every time. No one has to wait for IT to make a change to services. Better yet, CloudPortal Services Manager for Self-service requests from users themselves can be made. Once her manager (or approval hierarchy) has approved the application, the provision of services are applied automatically.
IT can now focus on more complex tasks that require their role without a bottleneck for its day to day admin activities.
too costly
Unless you never want to write another customer / tenants, or have no expectation that your tenants make changes, you can not afford, not a tool that changes like these easier in a streamlined and consistent manner
with Cloud portal Services Manager, you only pay for what you use -. if you start with just 20 users, you only pay for 20 users. As you grow, grow to support your business CloudPortal Services Manager with you as it grows
Summary
The beauty of the Cloud Portal Services Manager can be summarized in the following statements. [1945006[
- It is easy to implement and use
- Delegated Administration -. daily administrative tasks will be delegated to the customer, reducing expenses on helpdesk calls and technical engineers to focus the release of other important tasks
- Flexible, extensible platform - .. new services our built added in SDK or API you can be leverage
- Hosted Automation Services - It already supports 17 different built in services.
- There has been supported by a team of engineers 24/7.
- Customer Self-Service and automatic approval based deployment.
How has CloudPortal Services Manager, has other helped Service
Service Share 6 secrets to a Hosted Services business is growing with Cloud Portal Services Manager
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