What is Design Thinking, information and experience have XenMobile common? And what does this have to do with release 8.6 XenMobile?
For version 8.6 XenMobile, the classical notion of producing large manuals has been radically transformed by Citrix information Experience team (Ix), a new feature of Citrix organization of the customer experience. The Ix team # 1 job is to help customers achieve their goals by supporting them with the experience of the right information at the right time in the right form and means. Ix employs the principles of Design Thinking to create quality information so that people can quickly understand, use and love a product.
More Than Just Manuals Mere
traditional product documentation is usually given to a user when the product is released in the form of large, complex manuals or systems 'help. If a user to read the documentation, it often means something in the product or workflow does not work well for them. If a user password in the Help menu, the user is probably already lost and in the middle of a problem with the documentation used as a simple bandage. People need the documentation, but more often than not, too much documentation is a symptom of poor product design. With XenMobile 8.6 release, a broader approach was used - making information integral part of the customer experience and provide more than just textbooks
Give people what they want [
in this world of increasingly mobile, the information should not be trapped in a product manual, where an interesting video, screencast, tutorial, graphic, comic, blog, or podcast may be easier to consume. Everyone learns differently, so why not provide a multitude of media to improve the user experience of a product? Today, people want their information in small pieces, bite size, in a variety of formats, to a wide range of digital devices. And Citrix Ix team will give them.
Catch, Cook, and the plate
To meet these needs for XenMobile 8.6 release, the team Ix employees' catch, cook and plate " methodology, which is the practice of collection in collaboration, sourcing, curating and professionalization of content from different teams across Citrix organization: marketing, product management, engineering, support, customer successes, product designers and graphic artists, videographers and animators, comic artists, storytellers, teachers, sales engineers and technical support specialists - to create and design a new type of experience information
Discover some examples:.
- Comic illustration to demonstrate how mobile applications a positive impact on our life of users
- videos showing how to perform specific tasks
- Expert 'product architecture explaining Chalk talks
- New visual language for the technical content
- targeted "How to ..." information indicating users to useful and contextual information
- XenMobile 8.6 What's new video to provide a friendly, overview of high level of a new version
- WorxMail 1.3 features new video produced by the team design product for which we provided the language and messaging for a clear description of the new features of the product
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