If the "What's new in XenApp and XenDesktop 7.6 FP3" Read documentation to "what is the ask themselves, "call home" feature? "
callhome is a term for products like NetScaler networking, but it may be a foreign concept for XenApp and XenDesktop administrators.
The objective of Citrix Call Home is to carry out regular collection of system and product configuration, which can be transferred to Citrix Insight Services (CIS) Citrix to help support and product teams to proactively solve problems.
In the first release of the feature, we wanted to support the support to obtain the necessary information, questions about troubleshooting. In future releases, we will focus on improving the analysis and reporting of diagnostic data bring better value for all focus.
How does it work?
The XenApp / XenDesktop 7.6 FP3 release, Call Home allows administrators VDA to collect diagnostic information include: general VDA information tracks (always tracing), registry settings, Window Management Instrumentation (WMI ) information, list of processes and crash dumps is installed from the Windows operating system using the Virtual Delivery Agent.
Administrators can perform to collect the diagnostic information that can be stored either locally or uploaded directly CIS the "Start-Telemetry" PowerShell cmdlets. While the information on CIS send, administrators can optionally include a support service request (SR) with number (if you are working with our support representative on a particular case).
This diagram shows how the information is transferred and exposed in the CIS .:
You can find more information about Citrix Call Home to find on our site, including some frequently asked questions
In my next post I will show step-by-step, how to perform the "Start-Telemetry" PowerShell cmdlets. Stay tuned.
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