Face it, virtualization technologies are not exactly "plug & play".
Even simple virtualization deployment affects almost all disciplines of IT and department - to the networking and security data centers, workstations and storage
This is why intelligent, knowledgeable administrators are so important to the success of every Citrix deployment
It is also why we took part some of our senior support engineers and asked them to share their insider tips -. little things that most administrators can not know, but who can really make your life easier 
We had many excellent recommendations for a range of Citrix products. And we collected in a free guide called The support of the secrets Ninjas Citrix
Here's a taste of the kinds of things that our support ninjas thought you get :.
for XenApp
"Use scout Citrix tool to collect logs and CDF Trace from selected computers. Citrix Scout is also used in conjunction with Citrix Auto support to help resolve known issues. "
David McGeough
" you wonder if this printer driver will work with XenApp? Use StressPrinters for the answer! "
Nicholas Vasille
For XenDesktop
" You can quickly and easily optimize the experience user XenApp and XenDesktop with support and recommendations of the HDX Monitor. "
Michael Ryan
" in view successful and failed connections over the past 48 hours , try the Get-BrokerConnectionLog tool. "
Rene Alfonso
For NetScaler
" While taking a nstrace, set the packet size zero to collect the full payload. "
Durga Kiran Bolagani
" Learn to solve problems in the command line interface.
you see more information in response to a command instead of multiple clicks in the GUI "
an example :. Display Service
Ronan O'Brien
for XenServer
"always run a backup metadata before any significant changes to the pool, such as patch installation or upgrade."
Corin Goodier
"If you use OVS, capture traces the link does not work use tcpdump on both physical interfaces.If you use something like eth0 and eth1, try:.
tcpdump -i eth0 -s 0 -w /tmp/eth0.pcap &
tcpdump -I eth1 -s 0 -w /tmp/eth1.pcap &
then, when you are finished:
fg then ctrl + c to end the first, and again to end the second "
Gareth O'Brien
Come and get it.
there are many more tips in the secrets of Citrix Ninjas eBook support -. to download it and have a look
We also put in some screenshots of Auto Citrix support tool in case you do not already know about it. Our support ninjas use Citrix every day Auto Assistance to diagnose client log files and take a quick overview of their surroundings.
So we have made available to all customers free of charge. The tool reads your files Xen Desktop newspapers, XenServer, NetScaler and XenApp now too - giving you a very good report on all issues and corrections. Do give it a go.
Citrix Auto Marketing Support Manager
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