Mobility experts team: We collect Android device logs for troubleshooting problems XenMobile

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Mobility experts team: We collect Android device logs for troubleshooting problems XenMobile -

1. Overview of this blog

The purpose of this document is a step by step process to provide , Android device protocols to XenMobile.

1.1 to collect in connection with the treatment of problems. Requirements

1) Java JDK (Java Development Kit)

2) Android Debug Bridge / Android SDK

3) Windows or Mac machine.

. 2 Installing Java JDK

  • Before installing the Android SDK, you will need to install the Java development Oracle kit.You can download it at the following link .: http://www.howtogeek.com/125769/how-to-install-and-use-abd-the-android-debug-bridge-utility/

. Note: Make sure you have the correct version of JDK download on the version of your operating systems depending if 64 bits or 32 bits

  • After the correct JDK downloaded version, double-click the .exe file to install JDK.
  • Click next twice and complete the JDK installation.

3. Install and set up the Android SDK.

    have
  • installed with the Java JDK, you can now download the Android SDK from Google and install it on your computer. If you see a Java-related error during installation, make sure you download and the x86 version of the JDK is installed, not the x64 one

Android SDK can be downloaded from this location : http: // developer.android.com/sdk/index.html#top

Double to install the Android SDK EXE file.

  • Once having Android SDK downloaded and installed, start the SDK Manager application from the Start menu.

  • Enable the Android SDK Platform-tools checkbox and click Install button. These downloaded and installed the platform tools package, the ADB and other utilities that.

also download Google USB driver.

  • ADB To use your Android device, you will need to enable USB debugging on your Android device. To find this option, see Developer options on device settings screen.

  • Locate the android-sdk folder. Note the path of SDK at the top of the SDK Manager window displayed

If you used to install the default directory, you will find ADB in the following directory :. C: Users Name AppData Local Android Android sdk platform-tools. If you have another location used to install, you will ADB in the platform-tools directory in your android-sdk directory

  • Navigate to this directory, hold down the Shift key and right-click inside, and select Open command window here .

  • To test whether ADB is working correctly, connect your Android device to the computer via a USB cable and run the following command : adb devices

you should use a device in the list see

  • After you install the drivers correctly and the ADB devices- command there with your Android smartphone or tablet can communicate, you can start with ADB.

Reproduce Android XenMobile issue and the tenor

adb logcat -d> "The name and location of the log file"

Example: adb logcat -d > "C: Android the following command to detect the device logs logs logs.txt"

  • you are a log file at the point in the above command set created to see available. Open logs this file in Notepad or Notepad ++ Android device to see and search with the name of the app (ie WorxHome, Share File, WorxMail, etc ..)

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