In recent years there have been some cases where XenTools upgrade may have failed or resulted in a loop situation that Tools prevented from successfully installing.
these issues Garbage collection may take depending on the situation hours, days or even weeks.
But there is good news! Support has to solve to reduce the XenTools Diagnostic Tool (XDT), the phase of development of a plan two phases Time XenTools or other Windows guest problems. In the past, carriers used a tool Microsoft Product Support Report (MPSReport) -What collected key data (event logs, MSInfo, etc.) and based study of Windows guest problems, but Microsoft has the distribution of this tool in October, 2013. the XDT was designed so that there are no prerequisites or dependencies were certain versions of PowerShell or other tools to create the ZIP file to make you run
it on most versions of the Windows operating system phases of tool development / integration .:
phase I - development of automated data collection tool for troubleshooting and identify, accelerate patterns that can be used for automation
phase II. -. Debugging Tools analysis with Citrix Insight Services integrate quickly identify common problems and solutions offer
The data collected by XDT
registry key relevant XenTools installations
MSINFO in NFO and text versions
system and event logs application
files in paths:
c: Program files Citrix
c: Program files (x86) Citrix XenTools (text and log files)
c: Program files (x86) Citrix XenTools Installer (config and installation logs)
c: Program files Citrix XenTools (text and log files)
c: Program files Citrix XenTools Installer (Config and install protocols)
c: Windows Inf setupapi.dev.log
C: Windows Inf setupapi.setup.log
issuing the following commands a:
pnputil -e
winmgmt / verifyrepository
Supported operating systems
Windows 8, Windows 2012, Windows 7, Windows Server 08
How to use the XenTools diagnostic tool
download tool on the virtual machine or to a device that can be attached to the virtual machine in cases where networking is unavailable , 
by an administrative command prompt Open executable CMD right click and "Run as Administrator"
Change the directory to download location
choice cd c: users user1 Downloads
Run the XenTools Diagnostic tool
consumption: xtbugtool.bat
c: users User1 Downloads> xtbugtool.bat c: users user1 desktop
I retrieve similar way recommend any permission issues to avoid, and it is easier to find and make the . Debugging Tools Bundle
Example Screen output: Windows 7 generate MSInfo file as NFO - human-readable version of data generate MSInfo file as a text file - script version data log files copying on debugging tools ... Capturing pnputil -e issue ... Capturing state of the WMI repository (will fail if not running as administrator) ... Exporting system event log ... Exporting application event log ... and finalizing Creating zip file ... Microsoft (R) Windows script host version 5.8 Copyright (C) Microsoft Corporation. All rights reserved.
The process can not access the file because it is being used by another process.
The file access message in the output is trying to remove the zip script while it is being used due to the cleanup routine. This message can be ignored.
When the script is finished a ZIP file are placed in the target set at the command line is available. An example filename would xt-bugtool-2015.09.28-1352.zip
The tool is constantly being improved, and I welcome suggestions for improvements.
We consider functionality to pack xenstore information described adding debugging tools as in another blog. A request was also an ISO to make the script on it to get it made easier to obtain the information on a host without networking. Hold to get the ideas and feedback.
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