The Worldwide Assistance preparation team in EMEA is pleased to announce the new family of blogs and Twitter accounts to help you on some key Citrix products.
for those of you not familiar, "preparation" is the team to keep the various Citrix technical support staff updated with the knowledge to help you with your technical support issues. Knowledge is our stock in trade, and we are here to share with you! Expect advice, tips, information on new versions or constructed and updated general information.
So what are the products and, above all, who are the people behind nicknames?
First up we have Mick Glover. Mick is a Citrix veteran since 05 through technical support at levels of Frontline and Escalation before joining in 2010. Mick readiness is responsible for XenDesktop and is @XDtipster. Mick had a series of blog for a couple of years now, and encouraged the rest of us both get on the wagon blog and twitter too.
Follow @XDtipster
Then we Gerard Carragher. Ger is a pillar of the preparation to joining Citrix in 08. He is responsible for XenApp and PVS. twitter feed Ger focuses on PVS @PVStipster, Ger will undoubtedly on blogs soon.
Follow @PVStipster
Then we have the latest addition to preparing for the EMEA family, Karen Sciberras. Karen is another Citrix veteran since 06 through technical support at levels of Frontline and Escalation. Karen's background is a specialization in XenDesktop, but has branched into the exciting field of mobility covering XenMobile product suite. Karen is the @XMtipster and will soon be blogging too.
Follow @XMtipster
Finally, it's me, Andrew Sandford. I am the baby of the team that I have been with Citrix since early 2010 !! I got through the technical support network at first line and Escalation before joining readiness in early 2013. I am responsible for NetScaler and networking technologies such as Gateway and NetScaler Application Firewall. Catch me at my @NStipster and blogs here.
Follow @NStipster
So there we have it, the Predictor family. Do not hesitate to take questions our way, we'd love to help.
Andrew aka NetScaler Tipster
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