We are very pleased to announce that we have added six additional members of customer support to our team in Belgrade, Serbia bringing the total number of 29 support staff.
our support team to customer is there to answer any questions you may have regarding our service or help with any problems.
We provide a 24/7 customer support outstanding and you can contact us via LiveChat, e-mail or telephone.
live chat
If you wish to speak to a human being "live", then you can with LiveChat. When you visit our Web page, click the "Pro VPN" tab and the "chat with us" box will appear in the bottom right corner of your screen.
LiveChat is available 8:00 to 10:00 p.m. GMT. We are working to 24/7 LiveChat available very soon.
You can always email us with your support issues, and we are aiming for the answer all emails within 24 hours and we work hard to bring this time down. Please email us at :. Info@hidemyass.com
Phone
We recently started offering phone support for customers in the UK, but we will make this for all customers next year. Currently, our phone lines are open Monday - Friday 8:00 to 4:00 p.m. GMT, but you can also leave us a voice message at other times and we will reply by email
TeamViewer .
Sometimes you need that extra help and this is where TeamViewer comes in.
TeamViewer allows us to remotely connect to your computer, observe the problem firsthand and quickly find a solution for you. The process is safe and discreet, and you will be able to observe and control what we do on your computer.
To arrange a session TeamViewer, please visit http://teamviewer.com and download the free software. Once you have downloaded and installed, please provide us your TeamViewer ID and password, and the date and time that we can proceed with the session. We will then connect to your computer and try to solve the problem.
We will always do our best to solve a Teamviewer session at a time that suits you!
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