There are many reasons why you can not connect to your vpn . Since we want to help FrootVPN we wrote this so that it will be easier for you to know the reasons and come up with the easiest solutions that you can do.
- Your country of location. You may be living in a country that blocks PPTP VPN connections. You can check if your ISP blocks with friends and confirm to you. You can contact your Internet service provider so you can ask them directly.
- Control of working time. Make sure your time and date are correct. Have the time and the incorrect date can cause problems with your connection.
- Router. Check if your router supports PPTP or configured to VPN Passthrough by trying to connect to the Internet without the router. See if it will work. Connect your computer directly to your modem device to bypass the router.
- Disable your firewall. of common connection problems always involves a software firewall. Try turning off and then connect to the vpn again. If good connection occurs, then you need to configure an exception so that you can connect to the VPN while it is running. You will have to allow outgoing connections to port 1723 and GRE protocol depending on your firewall software or you can set an exception for any traffic to the VPN server address .
- Check whether you can reach the server. Try the Ping VPN server you are going to connect to. All you have to do is go to start then search run and then type cmd and click OK. Once you see this black thing on your screen, you can enter ping space and then your vpn server , and then click enter.
- check your mobile operator. Contact your ISP directly and see if your mobile operator supports PPTP connections on different devices.
- Reboot. Try restarting your device before opening the applications. Sometimes this is the main question to which you can not connect to your VPN.
- Check your password. Make sure that you correctly enter your password.
- Check the connection with another computer. Some VPN can work well with other PCs. To check, find another computer. Maybe you can borrow from friends just for the vpn connection verification purposes.
- Vista UAC. Try disabling UAC so that you can find if it will OpenVPN and PPTP connections to work. To do this, you can open the Control Panel, and type "UAC" into the search box. You will see a link for "Turn User Account Control (UAC) on or off." On the next screen, you need to uncheck the "User Account Control (UAC)" and click OK. After that, you must restart your device and try to connect with your vpn.
- Error in creation. Clear your first connection vpn if you had one because the second time the connection can work correctly if it can sound strange, but you can give it a try.
- Submit a ticket. VPNs are not perfect and once you done anything to connect, but nothing happened, the last thing to do is submit a ticket request here for technical support so that they can help you solve your connection problem.
you can receive also known error codes and for all we want to help you, you can check the explanation of Microsoft for each. the
Error codes: error 806 | Error 619 | Error 807 | Error 800 | Error 734 | Error 651
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