to SaferVPN we do everything we can to ensure that our customers benefit the best possible service VPN . Want to know how? Read on for 4 ways, we offer the absolute best customer service.
We are proud to announce that this month were selected us "[19459180] we were chosen as a leader, "" page: as a leader in the customer service by boards Software t authority over the selection of the software for help desk and support technology They featured SaferVPN as an innovator in the implementation. of customer service tools, self-service and underscored our service in their report Select Web self-Service Software .
self-service tools allow our you, our customers, to get answers and assistance you need as quickly as possible.
Craig Borowski, report author, commented on our Service
"keeping their self-service resources accurate and updates, SaferVPN assures its customers can find the information they need quickly (and without a phone call or e-mail).
they now have an average of 3000 happy customers using their self-service each day. Even more remarkable is that only 3 percent of people require additional support "
We worked together with NANOREP , an innovative provider of service solutions to customers, to implement these easy self-service tools to use so that now you can easily and instantly find the relevant information you need without delay or hassle.
If you have not already received them, here are 4 innovative customer support features that we offer:
1. Extensive user knowledge base
We recently introduced a new user knowledge base for our users
Our comprehensive knowledge base in natural language allows you to type in questions exactly as you ask in real life and find relevant answers instantly.
or if you prefer, you can select Quick Start to the media for your Windows, Mac, Android or iOS device and / or click on the help for specific topics of interest.
In addition, we provide links to all the questions most frequently asked below
The main topics of interest we cover include :.
- Technical Questions
- Guides Set-up manual
- requests relating to accounts
- general VPN topics
- and billing issues
In each of which we provide answers to frequently asked questions for your convenience.
2 . 24/7 Live Chat and Search Widget
to feel comfortable discussing with our team of customer support, or search for answers every time you need, through our 24x7x365 support window. You can access our chat service and search widget directly on our website on a page corner
Just click on the icon and the window will expand so that you can easily get quick answers via our widget or speak directly with a customer service agent:
All our knowledge base information is available through our widget on every page, which means you can find the answer to your question as soon as you think
and if for some reason you do not locate the answer you need, our team of customer support is available 24/7 to answer any questions you may have.
3. In-App Support
We offer easy access to submit a support ticket to the inside all our applications. You do not even need to go to our support site
This is exactly how to submit support tickets directly within our applications:
for office customer , simply click the gear in the top right corner.
You will see a pop-up window where you can directly create a support ticket.
there, just click on Create new support ticket to easily get the support you need!
the process to create a support ticket within our mobile apps is very similar . First, just click on the menu icon in the upper right corner.
Once you 've done that, you will immediately see the possibility of Open ticket.
Click this tab and you can easily submit or find the answer to any question you have.
4. Email Support
If you do not have time to devote to the computer but want to go ahead and ask a question, do not hesitate to write us an email. We are available support@safervpn.com and get back to your query within 24 hours
so we can help you as quickly and efficiently as possible, we recommend that you include the following information in your email :.
- what country you go our Service
- what server country to which you are trying to access?
- what type of device you use (IE-Windows, Mac, Android or iOS)
- what sites / services that you are trying to access
All this information will help us to quickly and efficiently respond to your questions.
[19459186enstreaming] Enjoy our most innovative, cutting-edge features
the above are the 4 main ways that we offer to our customers the best possible service to customers. But even before our applications reach your phone or computer, we thought a lot about how to provide you with the most perfect user experience.
Here are some advanced features that we have included in our Windows, Mac, Android and iOS apps to provide the best VPN service:
- Simple Interface - We have made sure that our applications are very easy to use with the most simple and elegant interface there, you can easily connect to our VPN service and one of our 24+ server locations with a single click..
- unlimited service - We offer unlimited location of the switching server, bandwidth and speed to ensure you get the . most of your experience SaferVPN
- Fast Connection - Our applications are optimized to run incredibly fast, you will not even know they are there. In addition, all our applications work seamlessly in the background for less interference and smoother experience possible.
- 256-bit encryption level -. Use encryption at the bank, we ensure that all your data is always completely private and secure
Send us your comments
We are always here and happy to hear your comments! Do you have suggestions? Want to see all the new features? Please contact us anytime on Facebook , Twitter or Google+
If you have not yet tried the service, but want to enjoy all the great service we mentioned above, simply sign up for our free 24 hour trial or subscribe to SaferVPN. You can enjoy our 60% discount on the holiday sales today
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