Recently, NetApp and Cisco announced that Citrix joined the FlexPod Cooperative Support Program. For clients running Citrix XenDesktop, Citrix XenServer or Citrix CloudPlatform workloads on FlexPod converged infrastructure solutions, this means an even higher level of support for greater operational efficiency.
FlexPod cooperative support program
The FlexPod support program for cooperation brings together the technological expertise of Cisco, NetApp and Citrix to solve problems quickly. Guests have direct access to Cisco, NetApp and Citrix engineers who are trained to deal promptly with problems encountered in the FlexPod environments.
Some key values of FlexPod Cooperative Support
24 × 7 Support - worldwide
Whether you prefer email, web or phone, Cisco support engineers, NetApp and Citrix are available 24 × 7 globally to solve problems quickly and maintain the effectiveness of advanced systems. With Citrix as a member of the FlexPod Cooperative Support program, you get direct access to the highest Citrix engineers who are trained in against-the FlexPod solution to provide an experience best-in-class support.
True Multivendor support
Think it's a storage problem? Call NetApp. Think it is a server problem? Call Cisco. Think it's a workload problem? Call Citrix. I do not know what the problem is? Call one of us. We work as a seamless global team to accurately diagnose and correct the problem, eliminating finger pointing, to ensure the performance at peak efficiency.
Validated Citrix products in the Cooperative Support Lab folder
Citrix XenDesktop, Citrix XenServer and Citrix CloudPlatform are now part of the FlexPod reference architecture and have been validated in FlexPod Cooperative Lab support. For times when problems occur, it means that we will be able to reproduce problems more quickly and resolve multi-vendor integration issues for faster problem resolution.
Happy Birthday, FlexPod. We look forward to working with you in the future and help our joint customers offer some of the virtualization and cloud the most efficient market.
For more information on common solutions, join us at one of the following events:
- IOC Seminar on IT-as-a-Service with Citrix, Cisco and NetApp in Seattle on November 5
- IOC Seminar on IT-as-a-Service with Citrix, Cisco and NetApp in Phoenix on November 12
- Deep Dive on integrating NetApp with CloudPlatform Apache CloudStack Summit in Amsterdam from 20 to 22 Nov
Kevin Cook
senior Manager, Citrix Support
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