Android WorxMail Problems and Troubleshooting points

Android WorxMail Problems and Troubleshooting points -

If you deploy XenMobile WorxMail for your Android platform / Android phones, you can one of the problems listed below occur. With this contribution, we want to identify the possible reasons for the problem and a possible solution to get to help with the problem.

Once you install the WorxMail MDX application on your Android device, you might see this error / s, while you try to configure your Exchange account on Android WorxMail

mistake # 1: .. the access to the corporate network is not currently available

If you do, please refer to:

1. status XMS STA is high. STA can at NSG VServer STA
2. The DNS Active Sync Server configured in MDX policy on NS
3. Add MDX policy, Network Access configuration.
4. In MDX policy found background Network Services

So, make sure your settings configured, as we have shown below, and tested. :

1. XMS STA in NSG VServer STA is high.
2. Add MDX policy background network services. must have correct values ​​(eg Active Sync Server: Port) (Ex: ASServer: 443)
3. If that is Active Sync Server in MDX policy configures only accessible in the internal network, then you need to configure network access Tunneling Internal network does not without limitations Locked / and make sure application settings are configured as per recommended format.
4. Active Sync Server FQDN is accessible from NS.

Error # 2 Wrong username or password

When you see to check this, see the following:

1. The user has access to Exchange Active Sync in his / her mail box policy.
2. user right credentials.

also log occurs, make sure the bottom set and checked .:

1. Verify Exchange Active Sync option in Exchange mail to enable box for user
2. to ensure that you succeed or disables Exchange ActiveSync enabled for a user's mailbox, perform one of the following: In the Exchange console navigate to the mailbox recipient> Mailboxes, and click then click Edit. On the Mailbox properties page, click Mailbox Features

. Note:. These are possible reasons why and points to resolve, there might be some points that are specific to the environment

Tweet